Frequently Asked Questions

Got a question? We have put together the most frequently asked questions and organized them by topic. Click on the questions for an answer.

The Origin of our Smartphones

What is a semi-new smartphone?
Semi-new smartphones are fully tested devices, certified by specialised companies before going on sale.
What’s the difference between a semi-new smartphone and a new?
A new smartphone is one that, after built and packed by the brand, was only out of the box by the final consumer. A semi-new smartphone was, at least, removed of the box once, for in-store display, in most of the cases.

Forall Phones

What is Forall Phones?
Forall Phones is a company that aims to facilitate access to the best technology at a cheaper price, selling smartphones and new technological equipment up to 40% cheaper, through a close, informed, safe, socially and environmentally responsible customer experience.
Does Forall Phones sell used or second hand smartphones?
Forall Phones only sells semi-new smartphones.
Does Forall Phones accept smartphone exchanges?
Yes,  Forall Phones accepts smartphone exchanges, you can get more details here.
What's the big difference between Forall Phones and the other mobile phone shops?
Forall Phones differentiates the quality/price presented to its customers as well as the 100% personalized after-sales service.

Smartphone Conditions

Our smartphones are tested or evaluated?
In addition to the evaluation made by the brand and/or the reseller of semi-new smartphones,  Forall Phones realizes a test of the phone conditions. In this case, there is a technical control to ensure the operation of the device at 100%, as well as cleaning and disinfection of the device.
Our smartphones are unlocked?
Yes, every smartphone is factory unlocked.
What do the categories A+, A, B e C mean in our Smartphones?
The smartphone categories serve to distinguish some possible signal of use that it has. This distinction is able to inform and temper customer expectations regarding the equipment he purchases, as well as adjust the price of equipment: in the same model, a category A+ device will have a higher price than an A, B or C. A+ mobile phones are in excellent condition, category A phones are in very good condition, category B equipment has slight signs of use and appliances in good condition but with signs of use, which are still not visible with the hood, are classified with note C.
Our Smartphones have warranty?
Forall Phones guarantees that our smartphones have a one-year warranty from the day of purchase.

General Conditions of Purchase

How to buy a Smartphone in our store?
There are 5 ways to purchase:
  • By our website, www.forallphones.com
  • By call, through our number +351 965 556 937
  • On our physical store, R. Afonso Lopes Vieira 52B
  • By email, hello@forallphones.com
  • Message us on Facebook messenger or Whatsapp (+351 965 556 937)
Forall Phones advises the contact by call or in our store, which makes it easier to clarify any doubt, more personalized monitoring and a better service provided to you.
What accessories are included in the purchase of your smartphone?
The included accessories are an original branded charger, a USB cable and a SIM Card Remover.
How much do the accessories included in the purchase of the phone cost?
The accessories are completely free for the customer and do not carry any additional charge, even if sent by mail.
How can I use a discount coupon?
If you have a discount coupon you can use it in the purchase process, click on the option to finalize the purchase, in the upper right field, in the "Discount" box.
What is the expiring date of my discount coupon?
Discount coupons from Ambassadors have no time limit to use.

Warranty, Repairs and Returns

How can I activate the warranty?
To activate the warranty, it is mandatory that you present the invoice, followed by an email to: hello@forallphones.com, with the subject: "Warranty", describing the failure. The problem will be evaluated promptly and the repair/replacement action will be taken, at no cost to the customer. Caution! Equipment that has been damaged by improper use, neglect, dropping or spilling of liquids will not be replaced.
I’m not completely satisfied with my Smartphone, can I return it? How many days I have for it?
In accordance with the current legislation, if you are not 100% satisfied with your purchase, you have a period of 14 days (up to the 14th consecutive day, from the day of delivery) to exchange the equipment or ask for a refund but, the shipping costs will be totally paid by the customer. For this, it is mandatory:
  • The equipment is strictly as when it was shipped by the store, accompanied by an invoice, with no signs of abusive use
  • Return of the complete pack, with all its components and accessories, instruction manuals and the original packaging in perfect condition
How is the refund made in case of return?
In the case of return, and after validation of compliance with the return conditions described above, Forall Phones will reimburse, in the most convenient way for the customer, the total value of the equipment purchased.

Payment, Billing and Cancellation

Does Forall Phones issue an invoice at the time of purchase?
In all transactions, Forall Phones issues an invoice, sent to your email.
What are the payment methods of Forall Phones?
Forall Phones currently has 7 payment methods:
  • Bank Reference: Use Home Banking through you computer, in an ATM or in your bank balcony to an automatically generated reference and entity indicated in the buying moment. You can make the payment up to 48 hours after purchase.
  • Credit Card: Pay directly with your credit card.
  • Pay when delivered: Pay on delivery, in your home, with a extra cost of 20€ for shipping costs. Make the payment of € 20 up to 24 hours after your online purchase.
  • Paypal: Use the Paypal service to pay your order.
  • MB Way: Proceed the payment through your smartphone.
  • Pickup & Payment in Store: Come and collect your order in person. You have 72h to do so!
  • Bank transfer: If you encounter any problem related to any of these payment methods you should transfer the value to our NIB 0035 0229 00019115030 38 and then send proof to hello@forallphones.com
How can I cancel an order?
Regardless of the way you have placed the order (website, call, message or mail), you can cancel via call (+351 965 556 937), message (Messenger/Whatsapp) or email (hello@forallphones.com).

Expedition and Monitoring

What options I have to receive the smartphone?
The smartphone can be dispatched, by mail, for the address intended by the customer (billing address may be different from shipping address) or delivered in store, in  Rua Afonso Lopes Vieira 52B Lisboa.
How much are the shipping costs?
The costs of packaging and shipping included in the displayed price, being paid in full by Forall Phones.
How long does the smartphone take from shipping to arrival at the destination?
To track the order, you can make the contact through call (+351 965 556 937) or by message/email (Messenger/Whatsapp or hello@forallphones.com).
How can I track my order?
Para fazer o acompanhamento da encomenda, pode efetuar o contato através de chamada (965 556 937) ou por mensagem/email (Messenger/Whatsapp ou hello@forallphones.com).

Contacts & Location

Does Forall Phones have a physical store?
Yes, it has two:
  • In Lisbon the store is locate on Rua Afonso Lopes Vieira 52B.
  • In Oporto the store is locate on Rua Formosa 60.
How can I contact Forall Phones?
You can contact us:
  • Presently, on our physical store;
  • By Call, on our mobile phone +351 965 556 937
  • By message, on Facebook messenger or Whatsapp (+351 965 556 937)
  • By email, hello@forallphones.com
If I have any suggestions, criticisms or questions, how can I contact you?
You can submit your suggestions, criticisms or questions:
  • By message, on Facebook messenger or Whatsapp (+351 965 556 937)
  • By email, hello@forallphones.com