Frequently Asked Questions
Got a question? We have put together the most frequently asked questions and organized them by topic. Click on the questions for an answer.
The Origin of our Smartphones
| What is a semi-new smartphone? | |
| Semi-new smartphones are fully tested devices, certified by specialised companies before going on sale. | |
| What’s the difference between a semi-new smartphone and a new? | |
| A new smartphone is one that, after built and packed by the brand, was only out of the box by the final consumer. A semi-new smartphone was, at least, removed of the box once, for in-store display, in most of the cases. | |
Forall Phones
| What is Forall Phones? | |
| Forall Phones is a company that aims to facilitate access to the best technology at a cheaper price, selling smartphones and new technological equipment up to 40% cheaper, through a close, informed, safe, socially and environmentally responsible customer experience. | |
| Does Forall Phones sell used or second hand smartphones? | |
| Forall Phones only sells semi-new smartphones. | |
| Does Forall Phones accept smartphone exchanges? | |
| Yes, Forall Phones accepts smartphone exchanges, you can get more details here. | |
| What's the big difference between Forall Phones and the other mobile phone shops? | |
| Forall Phones differentiates the quality/price presented to its customers as well as the 100% personalized after-sales service. | |
Smartphone Conditions
| Our smartphones are tested or evaluated? | |
| In addition to the evaluation made by the brand and/or the reseller of semi-new smartphones, Forall Phones realizes a test of the phone conditions. In this case, there is a technical control to ensure the operation of the device at 100%, as well as cleaning and disinfection of the device. | |
| Our smartphones are unlocked? | |
| Yes, every smartphone is factory unlocked. | |
| What do the categories A+, A, B e C mean in our Smartphones? | |
| The smartphone categories serve to distinguish some possible signal of use that it has. This distinction is able to inform and temper customer expectations regarding the equipment he purchases, as well as adjust the price of equipment: in the same model, a category A+ device will have a higher price than an A, B or C. A+ mobile phones are in excellent condition, category A phones are in very good condition, category B equipment has slight signs of use and appliances in good condition but with signs of use, which are still not visible with the hood, are classified with note C. | |
| Our Smartphones have warranty? | |
| Forall Phones guarantees that our smartphones have a one-year warranty from the day of purchase. | |
General Conditions of Purchase
| How to buy a Smartphone in our store? | |
There are 5 ways to purchase:
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| What accessories are included in the purchase of your smartphone? | |
| The included accessories are an original branded charger, a USB cable and a SIM Card Remover. | |
| How much do the accessories included in the purchase of the phone cost? | |
| The accessories are completely free for the customer and do not carry any additional charge, even if sent by mail. | |
| How can I use a discount coupon? | |
| If you have a discount coupon you can use it in the purchase process, click on the option to finalize the purchase, in the upper right field, in the "Discount" box. | |
| What is the expiring date of my discount coupon? | |
| Discount coupons from Ambassadors have no time limit to use. | |
Warranty, Repairs and Returns
| How can I activate the warranty? | |
| To activate the warranty, it is mandatory that you present the invoice, followed by an email to: hello@forallphones.com, with the subject: "Warranty", describing the failure. The problem will be evaluated promptly and the repair/replacement action will be taken, at no cost to the customer. Caution! Equipment that has been damaged by improper use, neglect, dropping or spilling of liquids will not be replaced. | |
| I’m not completely satisfied with my Smartphone, can I return it? How many days I have for it? | |
In accordance with the current legislation, if you are not 100% satisfied with your purchase, you have a period of 14 days (up to the 14th consecutive day, from the day of delivery) to exchange the equipment or ask for a refund but, the shipping costs will be totally paid by the customer. For this, it is mandatory:
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| How is the refund made in case of return? | |
| In the case of return, and after validation of compliance with the return conditions described above, Forall Phones will reimburse, in the most convenient way for the customer, the total value of the equipment purchased. | |
| Does the warranty cover water damage? | |
| A smartphone originally designed to be water-resistant is not necessarily waterproof or impervious to damages potentially caused by contact with water. For that reason, Forall Phones recommends avoiding placing the device in any high humidity or aqueous environments. iPhone warranty does not cover damage caused by water or other liquids. | |
Payment, Billing and Cancellation
| Does Forall Phones issue an invoice at the time of purchase? | |
| In all transactions, Forall Phones issues an invoice, sent to your email. | |
| What are the payment methods of Forall Phones? | |
Forall Phones currently has 7 payment methods:
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| How can I cancel an order? | |
| Regardless of the way you have placed the order (website, call, message or mail), you can cancel via call (+351 965 556 937), message (Messenger/Whatsapp) or email (hello@forallphones.com). | |
Expedition and Monitoring
| What options I have to receive the smartphone? | |
| The smartphone can be dispatched, by mail, for the address intended by the customer (billing address may be different from shipping address) or delivered in store, in Rua Afonso Lopes Vieira 52B Lisboa. | |
| How much are the shipping costs? | |
| The costs of packaging and shipping included in the displayed price, being paid in full by Forall Phones. | |
| How long does the smartphone take from shipping to arrival at the destination? | |
| To track the order, you can make the contact through call (+351 965 556 937) or by message/email (Messenger/Whatsapp or hello@forallphones.com). | |
| How can I track my order? | |
| Para fazer o acompanhamento da encomenda, pode efetuar o contato através de chamada (965 556 937) ou por mensagem/email (Messenger/Whatsapp ou hello@forallphones.com). | |
Contacts & Location
| Does Forall Phones have a physical store? | |
Yes, it has two:
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| How can I contact Forall Phones? | |
You can contact us:
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| If I have any suggestions, criticisms or questions, how can I contact you? | |
You can submit your suggestions, criticisms or questions:
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