Problems with your Product?

We'll help troubleshoot any issues your appliance may be experiencing. Our quality control department wants to ensure that every equipment is 100% functional. That's why we provide a one-year warranty from the first day of purchase and a 14-day return window.

What if my phone is not 100% functional?

Do you live in Lisbon or Porto? If so, visit one of our physical stores. Lisbon: Rua Afonso Lopes Vieria, 52B; Porto: Rua Formosa, 60. 

Not from Portugal? No problem, send your equipment by mail to this address: Largo João Vaz 7C, 1700-324, Lisboa Portugal or contact us by phone number +351 215 876 508 or by our email

Resolution Duration after Purchase

Less than 15 days ago
1 hour
Between 15 days & 1 month
1 business day
Above 1 month
3 business days

How can I activate the warranty?

To activate the warranty, is mandatory that you present a proof of purchase, followed by an email to:, with the subject: "Warranty", describing the origin of the problem.

The problem will be evaluated promptly and repair or replacement will be taken at no cost to the customer.

Warning! equipment that has been damaged by improper use, neglect, dropping or spilling of liquids will not be replaced.

At Forall Phones, we will do everything to make you feel satisfied by what we guarantee the highest accuracy in compliance with current legislation, to always respect and support the customer.